![]() ![]() If you see a Reset Password window with the option to Deactivate Mac, click Deactivate Mac, then click Deactivate to confirm. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”. If you're asked to create a new keychain to store the user's passwords, click OK to restart your Mac. If your Mac doesn't restart, but immediately asks for your Apple ID, enter that information and click Reset Password. If your Mac restarts, follow the steps for option 1, above. If you see the option to reset using your Apple ID, click it. ![]() When the password reset is completed, click Restart. Select a user that you want to reset the password for, then click Next.Įnter your new password information, then click Next. It's the long string of letters and numbers you received when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk. You might also be asked to enter the verification code sent to your other devices.Įnter your FileVault recovery key, if asked. If you see the option to restart and show password reset options, click it to restart your Mac. Option 1: Restart and show password options If you know your Apple ID: Enter your Apple ID, click Continue. Click Forgot Apple ID or password, then do one of the following: If you forgot your Apple ID: Click Forgot your Apple ID, then follow the onscreen instructions. Choose a password-reset optionĪfter you enter a password up to three times, your Mac should show one of these password-reset options. On your Mac, choose Apple menu > System Settings, then click Sign in with your Apple ID at the top of the sidebar. On laptop computers that have Touch ID, press and hold Touch ID.Īfter making sure that you're at the login window, enter any password up to three times until you see one of the password-reset options below.
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